The Problem: Inefficient Incident Response
There is a major lack of intelligent tools for IT/DevOps incident response. While there are many solutions that tell you when the lights are off, they are not able to recommend how to get the lights back on. Most issue tracking systems are still purely transactional & text-based in nature, and do not allow for easy visual collaboration or knowledge reuse.
smartQED Brings Method to the Incident Response Madness
Our collaborative, self-learning, visual workbench makes it easy for teams to conduct efficient cause analysis in a systematic fashion. We automatically recommend solutions by learning from user actions as they solve problems, and by analyzing public data from the web.
IT Outages account for $700B worth of revenue loss (IHS), and the IT Operations Management is a $21B market growing at a compound annual growth rate of 7% (Gartner). We also conducted a comprehensive market estimate using a bottoms-up methodology by analyzing government census data and segmenting companies by size and applicable industries for smartQED.