We believe in the franchise business model and we love the idea of having a big company behind us.  Brand recognition and quality products are very important for today’s consumers.  Ben and Jerry's is a fun brand that both adults and kids can relate to. Ben & Jerry’s also supports our belief that charity and quality should be the guide to a successful and valuable business.

Mike has a degree in hotel and restaurant management and is a former Dairy Queen franchisee. My family owned eight restaurants in Europe and I ran one for several years. We both have extensive food and beverage experience.

Mike, our CFO Jeanene and I have a long history of working together. We took two companies public. We developed the famous Baby Genius brand and distributed products to mass market retailers. We also founded a jewelry company that became a major vendor to the Home Shopping Network.  We are very optimistic about the potential of this business.

Ben and Jerry's, like any franchisor, is very protective of their brand and of course by owning a store you become their ultimate brand ambassador.

The management team reviews your financial strength and the proposed store location. They are headquartered in Vermont and they do on-site visits to check foot count of how many people are walking by at different times and days before approving the location.

Once you have the location approved, you fly to Vermont to meet the upper management team of the company and are individually interviewed by each about your knowledge of their area of expertise. They confer and there must be a 100% consensus to approve you as a franchisee. On our way out of the interviews one of the managers said "Look, I'm going to drive you to the airport, and the good news is, we already chatted and you guys are approved."

The Ben & Jerry’s corporate mission is to be charitable, involved with the local community and benefit the local community. Both Mike and I have big charity backgrounds. I've been running and funding an orphanage in Thailand for 28 years that started with 20 kids that has been expanded to add a school for handicapped children and a place for street kids and we currently look after around 800 kids. Additionally, we came up with some ideas for the boardwalk to help local charities like “Heal the Bay” and the “Venice Free Clinic”.

They support you through just about everything. As an owner/manager you have to go to Scoop University for eight days where they teach everything from management, how to make a perfect scoop and how to roll a waffle cone, so that we really know every single aspect of the business. We worked together to design the entire build out based on top Ben and Jerry's stores. They put you in touch with the people you're going to buy all the equipment from. They have an existing POS and accounting system. Obviously, they provide all the merchandise that you sell. They give you support through advertising ideas. While we are independent and responsible for our own success, their involvement is really strong and obviously we really love that.

We have a 5 years lease with an additional 5 year option to extend.  We love the location and hope to stay there forever.

We have hired an architect and a builder. We are having meetings at the site with our architect, the builder, and our consulting partner to determine what needs to be done in the space.  We believe that the permitting process will take about 8 to 12 weeks.

Our aim is to open the store in early October.

The amazing weather in Southern California means the traffic on the Boardwalk continues throughout the year. The high season, where you can barely move, runs from June through October. Those months are beyond crazy. Weekends are busy year round because you have the local community that comes out to enjoy the beach.

Our estimated sales range will be from a high of $300,000 a month in August to a low of $80,000 in January. We anticipate 70% of our business will be during the five high season months with and the remaining seven months accounting for the other 30% of business. We will also supplement that by building a catering business where we will offer catering to office parties and birthday parties.

The fluctuation in sales really isn’t problematic because most of your staff, except for your main manager, are all seasonal and hourly employees. The people that scoop the ice cream and make the smoothies, which is the bulk of the people you hire, are students often from the local colleges. We are a couple of miles away from Loyola Marymount and from Santa Monica Community College.

Marketing is one of the things that Ben and Jerry's liked so much about this location. This is not a High Street location where you're going to do community outreach and talk to all the local people. We won’t really have to do much in the way of marketing because of the amount of foot traffic that passes directly in front of our store.

The marketing that we're going to do will be mainly limited to the catering business and to attract local business, especially in the off-season. In the last two years Yahoo, Google and Snapchat all opened their main offices near our store. We’ll be marketing very strategically to them and any other companies in the area and through local magazines, like Yo Venice, and we’re going to market to the locals with special discounts and then explaining we can cater your kid's next birthday party.  It's different from a normal restaurant where you're trying over the years to build a big clientele. You're really opening up a store smack bang in the middle of 16 million annual visitors.

It's also a really great clientele. On the Boardwalk every single day you have tens of thousand new clients coming by the store. It's more like Las Vegas in that the town turns over and becomes a new town every three days, which makes it so highly profitable for restaurants and casinos.

Even if something should happen that reduces traffic by 20% it is still the #2 tourist location, and it still would work extremely well. We're also planning to integrate fun things that will stop people from walking by. We're going to have a Ben and Jerry's cow on a surfboard. We're going to have people walking along the boardwalk dressed up as cows handing Ben and Jerry’s cards to the tourists to entice them to come to the store. We are going to do some local marketing and make sure that people that walk along the boardwalk come to our store.

There are small ice cream stores in the area, but no major franchises. There are, along the Boardwalk, probably six restaurants that sell pizza and some of them also sell ice cream and there are a couple of small markets where you can buy liquor, beach stuff and you can also buy ice cream there. So yes, there is competition, but it's limited to small outfits and not anything like what we're doing.

We expect to have a cost of goods sold of about 20%, so if we sell someone a scoop of ice cream in a cone for $5, our cost is just under $1. Our rent and payroll are our top two expenses. We anticipate we need $80,000 of sales each month to break even.

We anticipate our staffing costs to be approximately 20% of gross sales.

Our biggest single cost is rent.  The market rents on the Boardwalk are between $10 and $13 a square foot and our initial rent is around $8 a square foot. The main reason for the lower rent is the landlord wants to make 100% sure that we're going to be highly successful and a stable tenant. The owners of the space are great landlords who've been in the area for over 20 years and know what works and what doesn't.

He is an owner of one of the oldest franchises in the system. He goes back to when Ben and Jerry's first started franchising. In fact, he met with Jerry here about seven months ago when he was visiting California. 

About two and a half years ago we called him just to talk to him about the franchise and what he thought and he was very open and helpful on the phone. Since then, he hired Mike’s daughter and she has been working there every weekend. I think she's going on three years this summer and it's been fun to watch her learn and grow and for me to hear about it. We’ve developed friendship and relationship over the past several years and he's just been a great guide through this entire process.

He’s a very knowledgeable, hands-on person, and just a really great guy. It's fun to sit down here and watch his store and the number of people lining up. It's actually an incredible experience to see. People line up 15, 20 deep, to the point where they have to go out and hand menus to the people before they get up to the window just to speed things up.

His greatest comment was when he said, "Yeah, Klaus, the only really sad thing about me meeting you and Mike and us doing this is that my store will no longer be the number one store in the nation.”

He's getting a consultant fee equal to 4% of sales.  In reality, he is not so much in it for the money. He loves this business. He really knows this business. He recently moved to Los Angeles so when we have meetings with him we both go there by bicycle.