Hello, I'm curious about customer support/experience. How is this managed? How do customers or potential customers engage with your organization? How do you respond and begin the onboarding experience?

Hey Josh! Your question seems to cover 2 areas, our customer support and the customer experience. We have a 24 hour support team for all guests on email, as well as community managers in each individual location for more local queries. In terms of the customer experience, most of this is managed via email, the Member Hub, and soon, we'll have an app to further improve our customer experience communication. Even though these are our main channels, we have multiple touch points for our users ac...

What are the investor perks?

Hey Shan, Our Investor Perks start at tickets of more than $2,500 invested. All investments over this amount receive Outsite Merchandise. In addition to merch, those investing $5,000 receive a $500 Outsite Gift Card, those investing more than $10,000 receive a $1,000 Gift Card, and those investing $25,000 receive a $2,000 Gift Card.

Please explain how come 10K gives you 1K gift whereas 25K just 2k. What is the benefit of investing 25K in that case?

Hi Bart, I understand your comment, but the main reason for investing here is to receive equity in the company. You'll have 2.5X more equity in Outsite than those investing at the $10,000 mark.

How do you plan to keep your Wefunder investors up to date on the company after this round closes?

We plan to post an investor update every quarter on the Wefunder platform.

When do you plan to raise your next round of external financing and how much would you like to raise?

Hi Robin, we are not in a rush to raise a large round of financing so it all comes down to find the right partner. We will be looking for a lead investor that can invest $10M-$15M in the company and also provides a large envelope to buy properties we would brand and manage.

Outsite

A worldwide network of homes for remote workers

outsite.co

Santa Cruz, CA

Technology Travel & Tourism B2C

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Invested $50,000 this round

In the last decade, many operators have tried to disrupt the fundamental principles of hospitality. Outsite started its journey a couple of years before the standardization of remote work allowing them to perfectly position their brand and operations standards to capture the requirements of digital nomads around the world. Outsite is now a strong global community of more than 3,600 members, using 50 spaces on 4 different continents! Every time I enter an Outsite, in whatever country, it feels familiar. Outsite has perfectly tackled the challenges of the remote worker market with strong operational standards and great brand positioning.

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