Hello, I'm curious about customer support/experience. How is this managed? How do customers or potential customers engage with your organization? How do you respond and begin the onboarding experience?

Hey Josh! Your question seems to cover 2 areas, our customer support and the customer experience. We have a 24 hour support team for all guests on email, as well as community managers in each individual location for more local queries. In terms of the customer experience, most of this is managed via email, the Member Hub, and soon, we'll have an app to further improve our customer experience communication. Even though these are our main channels, we have multiple touch points for our users ac...

What are the investor perks?

Hey Shan, Our Investor Perks start at tickets of more than $2,500 invested. All investments over this amount receive Outsite Merchandise. In addition to merch, those investing $5,000 receive a $500 Outsite Gift Card, those investing more than $10,000 receive a $1,000 Gift Card, and those investing $25,000 receive a $2,000 Gift Card.

Please explain how come 10K gives you 1K gift whereas 25K just 2k. What is the benefit of investing 25K in that case?

Hi Bart, I understand your comment, but the main reason for investing here is to receive equity in the company. You'll have 2.5X more equity in Outsite than those investing at the $10,000 mark.

How do you plan to keep your Wefunder investors up to date on the company after this round closes?

We plan to post an investor update every quarter on the Wefunder platform.

When do you plan to raise your next round of external financing and how much would you like to raise?

Hi Robin, we are not in a rush to raise a large round of financing so it all comes down to find the right partner. We will be looking for a lead investor that can invest $10M-$15M in the company and also provides a large envelope to buy properties we would brand and manage.

Outsite Updates, Team, and Funding Progress | Wefunder, Home of the Community Round

$8.3M raised from Montage Ventures, Spark Growth Ventures, Structure VC and real estate funds

100% YoY revenue growth the last 2 Years

$9.5M Annualized Revenue

4000 Members & 50 Spaces Worldwide.

Industry leading NPS at 65

$75M committed from EU/LatAm Real Estate Partners to buy properties branded by Outsite

6 months away from profitability

Featured in Financial Times, New York Times and The Economist

Outsite

A worldwide network of homes for remote workers

$1,107,307

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