What we do: Next Caller provides the most advanced caller identification system available for customer service representatives. Next Caller increases efficiency and customer engagement by providing detailed caller profiles to agents in real time. Why it's a big deal: Customer service reps are trained to solve their clients problems and make their clients feel comfortable. Unfortunately, identity thieves can easily take advantage of this and access customer accounts by obtaining simple information such as the customers address and phone number. Next Caller's Fraud API performs deep analysis on each call and allows users to output a caller's "fraud level". This ensures customer information will not be compromised through customer service calls, and allows the service rep to better protect the customer. In addition to detailed data on each customer that calls in based on a massive database of leads, Next Caller is changing the process of customer identification, reducing costs by 90%. As the database becomes more thorough, Next Caller will become necessary for any customer service department at any company.
Ian Roncoroni COO @ Next Caller
Last Funded May 2014!
total funds raised
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Reduces cost of customer identification by 90%
25% monthly revenue growth
In integration talks with 7 of the Fortune 50
Saves 30 seconds per customer call
$7,017,400 since our founding
Ian was formerly a broker at GA Global Markets/Soho Energy Corp. He is a graduate of Princeton University where he was on the wrestling team.
Next Caller has a twin value proposition: For businesses, it saves them time – and therefore cash – per service call; for consumers, wait times to speak to a human are reduced to essentially zero, and the company called has most of their information on file, ready to go when they dial in.
Y Combinator-backed Next Caller, the makers of a caller ID system for businesses offering access to a secondary database containing callers' personal information — including their name, phone, number and, email — has come a long way since its launch at TechCrunch Disrupt last fall. Since then, the company has grown from just a handful of users to 240 paying customers, and has now signed distribution deals with ZenDesk and Nextiva, who will offer the service to their existing install bases.
The company was co-founded a little over a year ago by Gianni Martire and Ian Roncoroni, who both have finance backgrounds; Martire is a computer science grad and serial entrepreneur with several startups already under his belt. But the idea for Next Caller came from Roncoroni, who was constantly frustrated with his phone calls to customer service agents who mangled his name.
I recently had an awful customer service call to Thrifty Car Rental. The agent couldn't understand that "Roncoroni" was just one name, and not "Ron Coroni." Needless to say, I lost my reservation. So I thought to myself, businesses NEED this information. What if, instead of "WIRELESS CALLER," businesses had my name, address, email, and other valuable data in real time? When I realized businesses spent $15B every year to get this information, I quit my job and started Next Caller.
How big is the market?
Last year 29.4 billion calls to customer service required a human to manually identify the caller and get the spelling of their name. It costs 52 cents to gather this information. So, in 2013, businesses spent $14.9 billion to as callers how to spell their names. This is the money businesses will be paying us for our product. And that's just the US
How do you make money?
We wanted to make this affordable for everyone. This isn’t only a solution for big businesses, but for small ones too. We only charge 10 cents per successful identification, so the customer only pays when we provide value. We have no other monthly costs, no setup fees, no maintenance - no bullshit.
What will you use the money from this round for?
We’re raising a round to rev up the development and sales teams. Our sales team isn’t big enough, we can’t handle the inbound leads we’ve got. Our integrations team isn’t big enough - we only have one person and want to get our customers live as soon as possible but just don’t have the resources to do that.
Are you focused on enterprise or SMB?
Right now we’re focused on SMB because it’s self serve recurring revenue. But the big revenue will come from enterprise clients, which can generate from $7,000 - $20,000 per month, while it might take several hundred SMB clients to generate close to that. We're currently working on integration with 7 of the Fortune 50.
Who is your competition?
We have no competitors outside of outdated, traditional caller ID.
What’s your long-term vision?
Our goal is to make business over the phone as easy as it is online.
How will you acquire customers?
We recently landed two native integration deals with two of the largest customer service companies in the market. Zendesk and Nextiva together have over 120,000 business customers. When these go live in Q2, we'll be available to all of those customers with the flip of a switch. Not only does this help us acquire customers for free, native integration prevents future competitors from gaining market share.
How do you get your data?
We have the largest database linking US phone numbers to consumers, boasting over 220 million profiles. We acquire this data in a number of ways. We get information directly from phone carriers. We also normalize data from a host of sources, like DMV, utility, and credit data. We also have a consumer opt-in on our site that allows users like us to enter their personal information for better service.
Hasn’t caller ID always been available?
Traditional caller ID is in DESPERATE need of innovation. It's over 40 years old, and can't even identify wireless callers. Land lines are able to transmit what's known as CNAM data, or the characters associated with a telephone. Cell networks don't have the required infrastructure to transmit this data, which is a big problem. And since cellphones outnumber landlines 6-1, businesses know less and less who is calling. With Next Caller is the answer to this problem. We are an advanced caller ID API in the cloud, instantly providing rich profile data to businesses in real time.
Are companies using your data for anything other than customer service?
Our customers are always finding new applications for our data. We've become an important tool for sales teams, too. When businesses miss phone calls and get voicemails, our platform identifies those inbound leads, and provides contact information for those potential customers. This allows our customers to convert more leads into sales. We allow an agent to call back with a solution rather than an inquiry.
Next Caller is conducting a Regulation D offering via Wefunder Advisors LLC. CRD Number: #167803.
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