# Help Texts

Expert, evidence-based, grief and mental health support. Via text. 

- Canonical URL: https://wefunder.com/helptexts
- Entity ID: wefunder:company:137251
- Last updated: 2026-06-04T05:02:58Z
- Generated at: 2026-06-04T16:45:42Z

## Quick facts
- 1st in the world to publish data on text-based bereavement care. Data shows 95% acceptability rate.
- High retention rate. 86% of subscribers choose to continue receiving texts for 12+ months.
- Growing demand. 4x'd the number of text messages sent from 2022 to 2023.
- Head of Product led Facebook's Memorialization team.
- Expanding into new sales verticals; government agencies, home health providers, employers, and more.
- Public Benefit Corp on a mission to make grief and mental health support equitable & affordable.
- Featured in New York Times, NBC News, Washington Post, TODAY and the MIT Sloan Management Review.
- $825k raised to date.

## Active fundraises
- wefunder:fundraise:88323: 4(a)(6) successful (USD)
- wefunder:fundraise:88324: 4(a)(6) successful (USD)

## Story
The need for expert mental health support is overwhelming. Our mental health and health care infrastructure can’t meet the demand for quality, expert care.Our systems were struggling even before the pandemic. Now we have escalating mortality rates, a healthcare staffing crisis, and a healthcare infrastructure taxed and weakened at a time when demand for mental health support is the highest we’ve ever seen it. The data is clear. But we don't need data to tell us that people are struggling. We all have friends and family in need of support.Help Texts are a scalable, affordable way to meet the demand for quality, expert, grief, mental health and caregiver support.Every subscription includes a full year of personalized support, as well as tips and date reminders for people who want to help, but may not be sure how.Text support breaks through every barrier to equitable, accessible mental healthcare. From geography to technology, language, time, cost and cultural sensitivity, text messagingcuts through hurdles and gets impactful support straight into people's hands. All year long.Our platform is scalable and expandable. We have 2 new products launching this year, and many more on the horizon for 2024. 90% of our revenue comes from B2B sales.Subscribers get a full year of expert support for less than the cost of a single therapy session.Organizations benefit from volume discounts when they purchase packages of subscriptions.Help Texts has customers in 9 different markets, including healthcare and government. And we're just getting started. We have a strong sales pipeline in existing and new verticals.We're growing quickly, as more and more organizations purchase subscriptions for their patients, clients, bereaved family members, employees and more. Help Texts are available worldwide.Earlier this year we were the first in the world to publish data on grief-informed texting. We have a small but mighty team, all deeply passionate about supporting people when life gets hard.We work with world-leading experts in grief, caregiving, burnout and end-of-life.Help Texts really work! Survey data consistently shows 95% acceptability and 86% full year retention rates. Our acceptability rates are even higher with men and people aged 65+, two populations that are traditionally hard to reach.Our sky high acceptability and retention rates are getting the attention of the world's leading bereavement researchers who recognize the potential for grief-informed texting to be the world's first public health intervention for bereavement, effectively supporting both low and moderate risk grievers.And grief is just the beginning. With our global data set we can advance the study of grief and also the study of emotions and resilience more broadly, using AI. Subscribers share their gratitude and tell us - all day, every day - how much our support means to them. We're excited to offer our community of clients, subscribers, followers and supporters the opportunity to own a part of Help Texts. Thank you for considering an investment in Help Texts. We appreciate you!

## FAQ
1. **What is it that investors own in Help Texts?**
   - Thanks so much for your question Brandi, and for all of your support. With your investment in Help Texts you're buying EQUITY in Help Texts. Wefunder has created an SPV, or "special purpose vehicle" that is an entity set up for the sole purpose of investing in Help Texts. The SPV will purchase the same common, non-voting shares that our other investors own. You'll own a percentage of the SPV based on the size of your investment, which means you'll own common stock in Help Texts.
2. **As a healthcare provider, I can really see the benefits this company could offer. Are you able to speak on revenue/growth of the company, 2022, or H1 2023, or future projections?**
   - Thanks so much for your interest in what we're doing Adam. I'd be happy to hop on a Zoom to chat about our revenue projections if you'd be up for that. Ping me at emma@helptexts.com. The big change this year is with deal size. We have proposals out for $500K and even $1M/year in recurring revenue, which would be game changers for us. We also went from just one product 8 months ago to four products today, which is opening up new verticals including providers, EAPs, funeral homes & even pet...
3. **In response to your response below. I want to really highlight what you said, Bereavement care IS healthcare. Insurance companies even agree. I am a critical care physician assistant. When patients go to hospice, many insurance companies will pay for 1 year grief/family suppor...**
   - Thank you for your thoughtful feedback Adam, and for the work you do. I think one of the reasons that text is proving to be so impactful, is that it's private and people can choose to read their texts when & where they're ready. It's a very low threshold way to quickly get support.
4. **Hello, Congratulations on your service. Can you tell me the reason for this acceleration between 2021 and 2022. I see that the company exists since 2018. What pivot did you make to multiply your sales? Also, could you tell me what differentiates you from the competition or wha...**
   - Hello Bosquillon, thanks for your interest in our work. In 2022 we started working with a large charity in the UK who began offering Help Texts free of charge to all UK residents. This led to the initial jump in subscribers in 2022, but then also it was 2022 when we expanded our platform significantly in order to have multiple products. Before that we just had one product for grief. Today we have five products, so that's a big difference. We were the first in the world to publish data on grie...
5. **Are you looking for investors? If yes, contact me now!!! www.fiverr.com/marhmzy**
   - We're not looking to hire any freelancers at this time Abubakar.

## Team
- Emma Payne (CEO)
- Vanessa Callison-Burch (Head of Product)
- Melissa Lunardini (Head of Clinical)
- Adrian Jones (CTO)

## Q&A
- Q: Hello, Congratulations on your service. Can you tell me the reason for this acceleration between 2021 and 2022. I see that the company exists since 2018. What pivot did you make to multiply your sales? Also, could you tell me what differentiates you from the competition or what might prevent a new entrant from offering a similar service? Thank you in advance.
  - A: Hello Bosquillon, thanks for your interest in our work. In 2022 we started working with a large charity in the UK who began offering Help Texts free of charge to all UK residents. This led to the initial jump in subscribers in 2022, but then also it was 2022 when we expanded our platform significantly in order to have multiple products. Before that we just had one product for grief. Today we have five products, so that's a big difference. We were the first in the world to publish data on grief-informed texting as a health intervention, so our research is helping to cement our position as leaders in this space. Our content is deep & rich and would be hard to replicate, especially as we have contracts with non-competes, with many of the world's leading bereavement experts. Finally, healthcare providers take a long time to look at new services so our 4 years of data & experience would make it hard for a new entrant to catch up. Still, it's a risk. I hope this is helpful as you consider an investment. The round closes on October 12th. Thank you. Emma.
- Q: In response to your response below. I want to really highlight what you said, Bereavement care IS healthcare. Insurance companies even agree. I am a critical care physician assistant. When patients go to hospice, many insurance companies will pay for 1 year grief/family support after the patient passes. These systems are in place where they reach out to the family, as opposed to the family having to figure out who to reach out to, especially when the outcome wasn't expected. Your application may have this, but when i've had something tragic happen, there are times when I don't want someone to bring it up, such as at work, because it may distract from my day/the task at hand. Some people may benefit from around the clock assistance, others may have a "black out" period where they may not.
  - A: Thank you for your thoughtful feedback Adam, and for the work you do. I think one of the reasons that text is proving to be so impactful, is that it's private and people can choose to read their texts when & where they're ready. It's a very low threshold way to quickly get support.
- Q: As a healthcare provider, I can really see the benefits this company could offer. Are you able to speak on revenue/growth of the company, 2022, or H1 2023, or future projections?
  - A: Thanks so much for your interest in what we're doing Adam. I'd be happy to hop on a Zoom to chat about our revenue projections if you'd be up for that. Ping me at emma@helptexts.com. The big change this year is with deal size. We have proposals out for $500K and even $1M/year in recurring revenue, which would be game changers for us. We also went from just one product 8 months ago to four products today, which is opening up new verticals including providers, EAPs, funeral homes & even pet subscription box companies. We were also the first to publish data on grief informed texting in March, which has led to us being brought into large federal grant proposals focused on demonstrating that bereavement care is healthcare, which is exciting. LMK if you'd like to hop on a call, and thanks again for reaching out.
- Q: Are you looking for investors? If yes, contact me now!!! www.fiverr.com/marhmzy
  - A: We're not looking to hire any freelancers at this time Abubakar.
- Q: What is it that investors own in Help Texts?
  - A: Thanks so much for your question Brandi, and for all of your support. With your investment in Help Texts you're buying EQUITY in Help Texts. Wefunder has created an SPV, or "special purpose vehicle" that is an entity set up for the sole purpose of investing in Help Texts. The SPV will purchase the same common, non-voting shares that our other investors own. You'll own a percentage of the SPV based on the size of your investment, which means you'll own common stock in Help Texts.