# Q3 KISS | Hotels By Day

- Canonical URL: https://wefunder.com/feed/158817
- Entity ID: wefunder:feed_item:158817
- Published at: 2022-10-17 20:54:11 UTC
- Updated at: 2025-07-09 03:22:31 UTC

## Author
Yannis Moati

## Subject
Hotels By Day

## Content
Dear partner,As a stakeholder in HotelsByDay, I will assume that you are blessed with a rich & busy life, filled by a daily dose of events requesting your attention.Hence I hope you'll appreciate my brevity in updating you with our company's progress -- we'll KISS (Keep It Simple Silly) you with just one graph:To be precise, Q3 2022 Gross Booking Revenues (or GMV) are 19.45% higher than Q3 2019 (our last 'normal' year).- The breadth is positive as well, with a 28% bkg growth from Q3,19.- Additionally, net margins have stabilized back to historical levels, now at 13.55%- CAC is also positive, with a -29% reduction in the cost of acquiring a new guest.- LVT is also back at its historic levels at 1.57x repeats per user, per quarter.- Footprint went from 3 countries to 10 (+230%).Of course, this growth isn't without its challenges, such as:1 - A higher incidence of issues at check-in: 3.7% of Q3 bkgs (!), due to the unprecedented level of overbookings this summer.2 - A higher level of refunds and/or gifting, to cushion the check-in snafus.3 - A depletion in the hotel portfolio in our core markets (top 10 cities) - Particularly acute and painful to our PnL were the removal by boutique hotels and luxury resorts.4 - A depletion in our product portfolio (less day passes available, such as pools, gyms, parkings, coworkings and of course room types), leading to a poor rate of generic/SEO conversions.5 - An accumulation in unpaid invoices by our partners, due to a hectic season and general short staff.The team, now composed of 20, is actively working on solving the above listed 5 challenges and we are confident we will end the year with more invoices paid, more properties onboarded, as well as more products to offer than in Q3,22; leading to increased efficiency in conversion rates as well as higher booking profitability.In sum, I hope this email gave you a good sense of where we stand: Covid survivors, now on a solid path to thriving, aiming to globally scale our technology and marketing prowess towards millions of bookings and billions of dollars in GMV.Don't hesitate to reach out if you wish for more KPIs, and/or if you feel you can help with the above listed challenges.Go HBD! Yannis Moati - CEO