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Attrition's Complex Calculus - Digital Transactions
November 14, 2021
Merchant attrition is actually a little lower than it was before the pandemic. But don't get too excited. The total picture is a little more complicated than that. First, the good news. Merchant attrition, expressed as a percentage of all accounts with $5 million or less in annual credit and debit card volume, has not only returned to pre-pandemic levels, it's actually somewhat lower.
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